Confidentiality
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Privacy Policy
Everything we discuss in our sessions, including your personal information and records, is kept strictly confidential. Whether the data is stored physically, electronically, or a combination of both, only I have access to them. This confidentiality is maintained unless there is a clear and necessary reason to do otherwise, such as when:
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Safety is at Risk
If you or someone else is in danger of serious harm, I am legally and ethically required to take action to ensure safety, which may include informing a family member, a potential victim, or the authorities.
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Vulnerable Individuals are at Risk
The law requires me to report any suspected abuse or neglect of children or vulnerable adults.
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Required by Law
In the rare event of a court order, I am legally required to provide information from our sessions and/or testify in a court hearing.
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Professional Care is Enhanced
To ensure I'm providing you with the highest standard of care, there may be times whereby I may consult other professionals and/or the clinical supervisor to provide the best possible care. There may be times whereby your case may be used for educational and research purposes, which include the development and improvement of the counselling profession for the betterment of clients. Should I do so, please be rest assured that no identifiable information will be used to discuss the case. In other words, your identity and personal details will be completely protected.
Important Note for Online Counselling Sessions
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For online sessions, we will use Zoom.
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To ensure a smooth and confidential experience, please prepare for your session by checking your internet connection and making sure your camera and microphone are working.
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You must keep your camera on and agree not to record the session.
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It is essential that you are in a private space where you will not be interrupted. Your privacy during our call is your responsibility.
The above is meant to highlight the key points of the Personal Data Protection Act (PDPA) Singapore. Should you have any queries over them, please contact me, Dr Andrew Koh, for clarification.